Last updated: August 2, 2026
These Terms of Service ("Terms") govern your access to and use of the AnroAgents platform, including the anroagents.com website, the dashboard at app.anroagents.com, the chat widget, hosted agent pages, the WordPress plugin, the Shopify application, the MCP server and the API (together, the "Service").
By creating an account or using the Service you agree to these Terms. If you are agreeing on behalf of a company, you confirm that you are authorised to bind that company, and "you" means that company.
The Service is operated by:
Anro Technologies Limited
Nafpliou 15, 3025 Limassol, Cyprus
Registration number: HE 439985
VAT: CY10439985O
Email: support@anroagents.com
AnroAgents lets you configure an AI agent that answers questions from your website visitors, draws on material you supply as a knowledge base, qualifies leads, books meetings in a connected calendar and hands conversations to a person where you have configured it to.
The Service is provided as a hosted service on infrastructure in the European Union. There is no on-premise or private-cloud deployment.
You must provide accurate account information and keep your credentials secure. You are responsible for activity carried out under your account, including activity by team members you invite into your workspace.
You must be at least 18 years old and must not use the Service where doing so would breach the law that applies to you.
Paid plans are billed monthly or annually, and you can switch between the two. Annual billing is charged as ten monthly payments, so two months are free.
Payment is by card or by cryptocurrency through our payment provider. A crypto subscription activates once the transaction is confirmed on-chain.
You must supply billing details, at minimum your country, before subscribing, because your country determines the VAT treatment of your invoice. Prices are shown in euro. Where VAT applies, it is added at the rate for your country and shown on the invoice.
An upgrade takes effect immediately. A downgrade takes effect from the next billing period.
Each plan includes a monthly message allowance. On plans with a pay-as-you-go rate, your agent keeps working beyond the included messages and the extra is billed at the start of the following month at the plan's rate per thousand messages. On plans without an overage rate, your agent stops replying once the allowance is used and resumes at the start of the next month, or immediately on upgrade.
Unpaid overage eventually blocks messaging. We notify you by email and in the dashboard, with the amount and the date, before that happens. Paying the outstanding balance restores your agents.
You can cancel from the Billing screen at any time. Cancellation takes effect at the end of the period you have already paid for; nothing is cut off early.
When a subscription expires, your agents are disabled and the widget stops answering visitors. Your agents, conversations, knowledge base and settings are retained in your account and are restored if you reactivate.
We do not operate an automatic refund flow. If a payment went wrong — a double charge, a subscription that failed to activate after a crypto payment, a plan bought by mistake — contact support with the invoice number and a person will deal with it.
If you are a consumer resident in the European Union, you have a statutory right to withdraw from a distance contract within 14 days. Where you ask us to begin providing the Service during that period, you acknowledge that the right of withdrawal is lost once the Service has been fully performed, and that we may charge for what has already been supplied. Nothing in these Terms limits mandatory consumer rights that apply to you.
The material you upload or connect as a knowledge base, your prompts, your configuration and the conversations your agent holds remain yours. You grant us the licence needed to host and process that material in order to operate the Service for you.
We do not use your material to train or fine-tune AI models, and your documents are not made available to any other customer's agent.
You are responsible for having the right to use the material you supply, and for it not infringing anyone else's rights or breaking the law.
You must not use the Service to:
Agents may be reviewed before they are published, and we may decline to publish or may unpublish an agent that breaches this section.
An AnroAgents agent is grounded in the material you give it and is instructed not to invent answers, but no language model is guaranteed to be correct. You are responsible for what your agent says to your visitors and for reviewing its answers.
Where a mistake would be expensive — legal, medical, financial or contractual matters — configure the agent to decline and hand the conversation to a person. We provide Restrictions for exactly this.
The Service connects to third-party systems such as HubSpot, Google Calendar, Gmail, Shopify and WordPress, and relies on third-party AI model providers and payment providers. Your use of those systems is governed by their own terms. We are not responsible for their availability, changes to their APIs, or acts and omissions on their side.
We aim to keep the Service available and to fix faults promptly, but the standard plans do not carry a service level agreement with financial penalties. We may carry out maintenance and may change or discontinue features; where a change materially reduces functionality you rely on, we will give reasonable notice.
We may suspend or terminate access where you materially breach these Terms, where an invoice remains unpaid after notice, or where continued use would expose us or a third party to legal risk. Where circumstances allow, we will give notice and an opportunity to put things right first.
You may stop using the Service and close your account at any time.
To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data that you could have prevented by keeping your own copies. Our total liability arising out of or in connection with the Service in any twelve-month period is limited to the amount you paid us for the Service in that period.
Nothing in these Terms excludes liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, or for fraud.
The referral programme is governed by its own agreement, which you accept separately when you join it. Where that agreement conflicts with these Terms in respect of the referral programme, that agreement prevails.
How we handle personal data is described in our Privacy Policy, which forms part of these Terms.
We may update these Terms. We will post the updated version on this page and change the "Last updated" date. Where a change materially affects your rights or obligations, we will notify you by email or in the dashboard before it takes effect. Continuing to use the Service after that point means you accept the updated Terms.
These Terms are governed by the law of the Republic of Cyprus, and the courts of the Republic of Cyprus have jurisdiction over any dispute arising from them. If you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of the country where you live.
These Terms are published in English. Where a translation is provided, the English version prevails in the event of a discrepancy.
Questions about these Terms: support@anroagents.com.