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What AnroAgents does not do

Honest boundaries — the things people ask for that the product does not provide.

An agent that oversells its own platform loses the deal at the demo. These are the things AnroAgents is asked for and does not provide, stated plainly, so that a prospect hears the limit from us rather than discovering it in week two.

Channels

AnroAgents runs on your website and on a hosted chat page of its own. It does not currently run inside WhatsApp, Telegram, Instagram DMs or Facebook Messenger as a native channel — the agent has no presence in those inboxes.

AnroAgents does not answer phone calls and has no voice agent. The chat is text.

AnroAgents is not a helpdesk. There is no ticketing system, no SLA tracking and no shared support queue with assignment rules — the Inbox is a live-handoff queue for conversations in progress, not a ticket system.

Outbound

AnroAgents does not do cold outreach. It talks to people who came to you and follows up with people it has already spoken to; it does not prospect, buy lists or email strangers.

AnroAgents does not identify anonymous visitors by IP or reveal which company is browsing your site. If a visitor does not tell the agent who they are, they stay anonymous.

Data and integrations

AnroAgents integrates directly with HubSpot, Google Calendar, Gmail and Shopify. Every other system is reached through webhooks or the API — there is no native Salesforce, Pipedrive or Zoho connector today.

The AnroAgents knowledge base is a search over documents, not a live database. It cannot check real-time stock, look up an order status, or filter a catalogue by structured criteria. Those need either the Shopify integration or a system built on the API.

AnroAgents does not connect to your ERP, your booking system or your internal database out of the box. What it can do is send an event to your side through a webhook and quote what you have given it in documents.

The model and the answers

An AnroAgents agent does not learn from its conversations. It does not get better on its own over time: it gets better when you add the material it was missing. Reading conversations and topping up the knowledge base is the maintenance loop, and it is a real one.

AnroAgents does not fine-tune or train a model on your data, which is also why your documents never end up in anyone else's agent.

An AnroAgents agent can still be wrong. It is grounded in your material and instructed not to invent, which removes most of the risk, but no language model is guaranteed. For answers where a mistake is expensive — legal, medical, financial, contractual — use Restrictions to make the agent decline and hand over to a person.

Scale and enterprise

AnroAgents has no on-premise or private-cloud deployment. It is a hosted service running on AWS in the EU.

AnroAgents does not offer SSO, SCIM provisioning or audit logs at the level a large enterprise procurement team expects. Team management is an owner-and-managers model, which suits businesses up to a few dozen people.

AnroAgents does not have a formal SLA with financial penalties on the standard plans.

Where this leaves a prospect

If any of the above is a blocker, say so early rather than late. Several of these are on the roadmap and some are not, and a prospect whose requirement genuinely falls outside the product is better served by hearing it in the first conversation.